Legal

How our terms work

Our terms are organised around what you do: buying Hardware, keeping it connected, and using Gallagher eShepherd™ through someone else's account. A few other documents sit alongside them.

Our terms

When you buy Hardware

Hardware Purchase Terms

Cover buying neckbands and base stations: delivery, payment and ownership.

Buying from an eShepherd Partner? The Partner's terms of sale may apply to the purchase.

Read the Hardware Purchase Terms

The main agreement

Terms of Service

Cover Connectivity, monthly charges, what we commit to provide, your data, your responsibility for your livestock, and how suspension, cancellation, liability and disputes work.

Read the Terms of Service

When you use someone else's account

User Terms

The basic rules for using eShepherd, for people who use it through an account held by someone else, such as farm staff, contractors, or participants in a funding or research programme.

Everyone who uses eShepherd this way accepts them the first time they log in.

Read the User Terms

Other documents that apply alongside our terms

These give more detail on specific commitments and on data. If they differ from our terms, "Which document comes first?" below explains which applies.

Privacy Statement

How the Gallagher Group handles personal information, including yours and your staff's.

Read the Privacy Statement

Warranty Policy

What's covered if your Hardware has a defect, for how long, and how to make a claim, wherever you bought it.

Read the Warranty Policy

Product Lifecycle and Support Commitment

How long we support the Service and each Hardware model, and the notice and support we commit to when a product changes or is discontinued.

Read the Commitment

For EU customers

EU Data Annex

For customers in the European Union, or whose Hardware is registered and used there: your rights to access and share data from eShepherd under the EU Data Act.

Read the EU Data Annex

Which document comes first?

Each set of terms covers its own subject, so they rarely overlap. The Terms of Service is the main agreement for the Service. Where a policy gives you greater rights than our terms, those rights apply, and for EU customers the EU Data Annex applies if it differs.

Who do I deal with?

The Gallagher company for your country. It sells to you, bills you and is your main point of contact. One combined liability limit applies across the Gallagher Group companies under the Hardware Purchase Terms and the Terms of Service. If you buy from an eShepherd Partner, the Partner's terms of sale apply to that purchase.

What do I accept, and when?

When you order Hardware, you accept the Hardware Purchase Terms. When you set up your account, you accept the Terms of Service. Everyone who uses eShepherd through an account held by someone else, such as your staff and contractors or participants in a funding programme, accepts the User Terms when they first log in.

When do the terms change?

We'll tell you in advance about any change that materially reduces your rights (unless the law requires a change sooner), and you can cancel before it takes effect. Price changes need at least 60 days' notice. The Terms of Service explains how this works.

Who owns the data?

You own your farm and livestock information. We own the technical data the system generates, although the law (for example, in the EU) may give you rights to access some of it. The Terms of Service and Privacy Statement explain how each is used and shared. If you use eShepherd through someone else's account, the User Terms explain where to find out how your data is handled.

Can I read the terms in my language?

We provide translations to help you. The terms were written in English, and if a translation differs, the English version applies, unless the law requires otherwise.

Questions? Contact us at eshepherd.support@gallagher.com or talk to your local Gallagher team.

This page is a summary to help you find your way around our terms. It doesn't replace them. If this page differs from the terms, the terms apply.